How To Reserve / Cancel
Making and Cancelling Reservations
Please review the information on this page for more information about how to make a reservation or cancel
an existing reservation.
Finalized reservations are required in order to be able to attend any of International Matching Party's
events.
Canceled reservations may be subject to a cancellation fee. (see below)
Online Reservations
Provided space is available for the event, reception until just before the event start time. In order to make a reservation online, please review the steps below.
- On the events page, you can see a schedule of all of our upcoming events. Simply choose an event with the desired date and location to begin the process.
- After choosing an event, please fill out the reservation form. After finishing, you will have a tentative reservation.
- IMPORTANT: Your reservation is not yet finalized. In order to finalize, please check your e-mail for a message from us that will provide a link to click on. Clicking this link will take you to a page to finalize your reservation. Participants with unfinalized reservations may be denied access to the event.
Telephone Reservations
When making a telephone reservation, please be sure to know which event you would like to attend prior to calling. Our telephone contact information is as follows:
Telephone Information
Sat 10:00 - 20:00
Sun/holiday 10：00～19：00
For reservations other than the times stated above, customers can call the TMS Group Reservation Center (Japanese only) at: 050- 1791- 5840050- 1791- 5840
How to Cancel
If cancelling 19:59 7days or more in advance of the event's start time, then the reservation may be canceled online by logging into your account. Simply view the Current Reservations section and use the cancel button to proceed. However, if you wish to cancel after 8:00 PM seven days before the event start time, please be sure to contact us. Please check the cancellation policy below.
Cancellation Policy
If you are unable to attend the event after your reservation has been confirmed, or if you cancel after 11:59 PM four days before the event, a cancellation fee will be charged.
The cancellation fee is the participation fee at the time of event registration (however, if the participation fee at the time of event registration is 2,000 yen or less, a flat rate of 2,000 yen will be charged).
Cancellation fees must be paid in full in order to attend any future events. The fees may be paid in cash at the reception of a future event or can be paid via bank transfer.
If you wish to pay by bank transfer, we will provide you with the account details
individually.
*Please note that customers are responsible for paying any handling charges.
- Any finalized reservations that are canceled 4days or more prior to the event start time.
- Customers with unfinalized reservations.